HSIA Customer Support Guide

Need help? We've got you covered!
To ensure the fastest resolution, please contact us through the correct channel based on where you placed your order:

🌐 HSIA Website Orders

For orders placed on pyrexshoping.shop:
→ Start a Live Chat *8:30 AM - 18:00 PM PHT, Monday to Friday (Break: 12:30 PM - 14:00 PM)*
→ Email: service@hsialife.com

*Important Notes:
• Due to high volume, email responses may take 3 business days
• If you haven't received a reply:
✓ Check your spam/junk folder
✓ Ensure you emailed from the address used for ordering)*

🛒 TikTok Shop Orders

For returns/exchanges, please use TikTok Shop's official order return system—it's the fastest way to get help(In TikTok Shop App)!
Follow the steps to Hsia-Bras TikTok Shop Support (or open your order in the TikTok Shop app-Orders)

📦 Amazon Orders

For issues with Amazon purchases, please contact:
→ Amazon's A-to-Z Guarantee (Go to "Your Orders" > Select item > "Problem with order")

Thank you for your patience and understanding!